Ask Business Central why, on the page you are stuck on
A browser extension for Chrome, Edge and Firefox that sits beside Business Central online. It reads the page in front of you (the record, the fields, the error it is showing) and answers there, with the field it means ringed on screen.
Bring it a problem
The error on the page
It reads the error Business Central is showing and the field behind it, and says what to type instead.
The invoice that will not post
It reads the error verbatim, finds the setup behind it, and points at the field on the page you already have open.
Why a date is what it is
Due date, posting date and the payment terms behind them, read from the record in front of you rather than explained in general.
Where it is set up
It names the page and the field that decide it, in your own UI language, and says who is allowed to change them.
The Business Central page beside the extension: Business Central · Customer Card · 10000 · Kolding Byg ApS
The page has an error. Refresh (F5) to undo the change, or correct the error.
- No.: 10000
- Name: Kolding Byg ApS
- Balance (LCY): 197,200.00
- Credit Limit (LCY): abc
- Blocked
Production · CRONUS Danmark A/S
Answer ready
You: Why am I getting this error?
Used 4 toolsRead the error on the page · Read the Customer Card · Read table fields · Highlighted Credit Limit (LCY)
- Read the error on the page · The page has an error
- Read the Customer Card · Credit Limit (LCY) abc
- Read table fields · Customer (18) · Credit Limit (LCY) Decimal
- Highlighted Credit Limit (LCY)
You're getting the error because Credit Limit (LCY) on the Customer Card expects a number, but you entered abc. Business Central cannot interpret it as a decimal value.
Replace abc with a numeric credit limit, or press F5 to discard the invalid change.
- What if I need to set a negative credit limit
- How do I change the field type in Business Central
- Where is the Customer Card
Highlighted on the page: Credit Limit (LCY)
It reads the page in front of you (the record, the fields, the error it is showing) and answers there, with the field it means ringed on screen.
≈ €7.51 per person a month, excl. VAT. ≈ €80.43 a year if you pay yearly.
What you can ask it
Four kinds of question, the sort that otherwise become a message to IT or your partner and a day of waiting.
Why won't this post?
Posting errors, blocked documents, dimensions that do not balance. Read from the error itself and traced back to the setup that caused it.
Why can't I post this invoice?
Why is this line missing a dimension value?
Where is this set up?
The field, the page and the FastTab that decide the behaviour in front of you, named exactly rather than described.
Where do I change the payment terms for this customer?
Which posting group sends this to account 6110?
Why does this field say that?
A due date, a price, an open amount on the document in front of you, traced to the setup and master data it came from rather than explained in general.
Why is the due date 14 August?
Where did this unit price come from?
Is this a bug?
It tells you when what you see is how Business Central is set up to work. When it looks like a real problem, it checks your support tickets for an earlier report and can draft a new ticket from the conversation.
Should this really be possible?
Can you raise a ticket for this?
Four things it knows that a manual does not
The extension gives the assistant four senses for the page in front of you: where you are, what the page holds, what it is complaining about, and where a thing is on screen.
- Where you are
- Environment, company, the page you have open and the record on it, and whether the page is in edit mode. Always its first look when it is unsure what you are seeing.
- What the page holds
- A structured snapshot: every visible field with its caption and value, whether it is required and whether it can be edited, plus the lines, open dialogs, validation errors and notifications.
- What it is complaining about
- Every error the session is showing right now: field callouts, page banners, business-rule refusals, the Error Messages page. It answers the error in front of you, verbatim, not a similar one.
- Where a thing is on screen
- It finds the field or action you mean by its real label, in your UI language, then rings it on the page and scrolls it into view. It never guesses at a reference.
One seat, for everyone who works in Business Central
A Support seat is priced per named person. It opens three things.
- In Business Central
The extension beside your pages
Chrome, Edge or Firefox, on the Business Central online pages your people already use.
- In the portal
The same assistant, in the portal
Ask a support question in your own words in the UNI4C portal, away from any Business Central page. It is answered from your Business Central data, with your own permissions.
- Reports
Open what colleagues share
Any report shared with you opens in the portal. Building and sharing reports is Report authoring, an add-on to a Controller seat.
Analysis questions (totals, lists and trends across your data), with every figure in the reply checked against the rows that were read, need a Controller seat. Controller
≈ €7.51 per person a month, excl. VAT. ≈ €80.43 a year if you pay yearly. See every seat on Pricing
What it will not do
It works inside your Business Central, so the rules are narrow, and they are mechanical rather than promised.
- Changes
Filling a field is a write, and writes are gated
It can put the value into the field for you, and that is treated as a write like any other: the conversation's permission mode decides whether it runs, asks, or is refused. It also reads every field back afterwards and reports what Business Central said, rather than assuming success.
- Access
It sees what you see
The on-screen tools act through your own signed-in browser session, and anything read server-side goes through your own Business Central connection. It cannot show you a company, a customer or a document that Business Central would not.
- Scope
Support questions, answered from your data
Beyond the page, it reads what a support question needs, such as the setup behind a field, the master data or the document itself, up to 50 rows at a time and with your own Business Central permissions. Posted ledger entries and analysis questions (totals, lists, trends, reports) need a Controller seat.
- Tickets
It raises a ticket only once you confirm
It can draft a support ticket from the conversation, with the error and the environment it happened in, and raise it, or reply on an open one, once you have confirmed what it says. It never sends one on its own. It can also list and read the tickets you already have access to.
Put it on the page that keeps generating questions
Try it on the error your team has already asked IT or your partner about twice. Start a trial and open that page, or book a demo and bring it with you.
Or write to us at hello@uni4c.ai